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Consider the multitude of choices on the market – how do you go about selecting the most suitable cell phone for your requirements? Determining the functionality superiority between various phone styles and assessing the superiority of one phone brand over another can be quite challenging.
Do not fall into the trap of believing that a single article holds the key to determining the best phone for your needs. Each article represents the viewpoint of its author. It is essential to diversify your sources by perusing multiple articles discussing cell phone reliability and features. Additionally, you can seek guidance from sales representatives at physical stores, online platforms, or customer service hotlines to delve deeper into your research, address specific inquiries, and pinpoint the ideal phone tailored to your requirements.
- Which phone manufacturer’s products work BEST with your company’s service?
If the representative is honest, he or she will tell you which brands are the most harmonious with that provider’s cell towers, coverage and switching equipment. The reality is that each provider offers slightly, or in some cases, dramatically different levels of service than their competitors in certain markets, and some hand-held devices simply are more compatible than others within a service provider’s network.
- From among the recommended manufacturer’s choice of devices, which one has the highest satisfaction rate among your customers?
It’s possible the representative won’t want to get that specific with you, but press the issue. You may want to make sure you ask this question on the phone through the provider’s toll-free number so that the representative has a nationwide perspective on popularity of devices, instead of just a single-location perspective.
- Why do you think that particular model of phone has the highest satisfaction rating?
The representative should respond with statements about general ease of use; reliability; battery life; convenience and reliability of accessories, such as Bluetooth; and intuitive use of features. He or she should not emphasize the price point, because that’s subjective and can indicate that the device is cheaply made or overpriced.
- What glitches with that phone model have your customers encountered?
Again, press the representative for honesty. If she or she says, “Well, none that I know of,” take that with a giant grain of salt. Hand-held devices ALL have some issues occasionally, whether it’s scrolling through the menu, backlighting of the screen, receiving text messages in a timely fashion or the buttons sticking, as just a few examples.
- How easily resolved are those problems?
Does the phone typically have to be replaced, or can it be repaired easily? If the phone usually must be replaced after a problem crops up, that’s not a good sign. Problems should be easily fixable.
- What is the base price of the phone, both with and without a two-year contract?
If it’s above your price range, start the questioning process over, by modifying the second and third questions to insert the phrase “second-highest” satisfaction rate.
If you can’t get straight answers to these questions, consider looking at another carrier. At least one carrier should be able to help you get the most reliable phone for you by providing the vital information you need.
